Automotive Dealership Operations available in: Richmond | Montreal
Service Consultant
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Partial Course List
Customer Delivery & Follow Up
Service Facility & the Service Consultant
Customer Relations
Internal Communication, Relations and Supervision
Program Specs Career Outlook

The Service Consultant program provides students with the correct procedures and methods to accurately determine customer needs relating to vehicle maintenance and repair. Students learn to record those needs in a manner that can be communicated to the service technician.

It has become essential for those working in the front end to ensure an extremely high level of customer service and satisfaction is achieved. It's as important to retain customers as it is to obtain them due to the mass availability to have service and repairs done elsewhere.